Please ensure there is always at least one smart card on the premises at all times.  For all enquiries regarding Smartcards – please contact

Smartcard Support on E mail: (Mon to Fri 8.00 am to 4.00 pm)

For all Dorset CCG Smartcard information and FAQ’s, please see their website HERE

Lost, stolen or misused smartcards should be reported immediately to

Smartcard access cannot be granted unless a Care Identity Service (CIS) Form has been completed, sponsored and submitted to   It is essential to have sufficient sponsors within your organisation to ensure access can be granted at short notice if necessary.

If you want to be an RAA (Registration Authority Agent) please see HERE

PSNC also has lots of useful information around Smartcards HERE. Page includes:

  • Renewing each two years preventing expiry,
  • Obtaining & replacing (incl end-of-life cards)
  • Identity checks
  • Roles and updating them
  • Multi-site and SCR
  • Using CIS software to manage cards
  • Unlocking, Temp Access Cards (contingency)
  • Passcode/contact details on card & updating
  • Smartcard model
  • Changing site or leaving pharmacy
  • Future
  • Top tips & leaflets
  • FAQs

Pharmacy ID checks – The NHS Digital site gives help on what ID information is relevant.