Reporting an incident & controlled drugs

Under the NHS terms of service for community pharmacies, pharmacies are required to have processes to deal with and learn from incidents including dispensing errors.

The Learn from Patient Safety Events (LFPSE) is the central database of patient safety incident reports.

PSNC guidance on incident reporting HERE

Controlled drugs issues and incidents should be reported to the Controlled Drugs Accountable Officer.


CD Accountable Officer: Jon Hayhurst – Tel: 07718130490

Deputy: Darren Barnett – Tel No: 07747443418

Report all incidents online at

Newsletters and other useful info on our website at